Built to Last.
Backed with Confidence.
Every eligible Carports Factory Outlet Canada steel carport is backed by our 10-Year Limited Rust-Perforation Warranty, effective from the original date of purchase. Eligible products also include 12-month coverage for manufacturing defects in materials and workmanship, plus support for missing, incorrect or defective components reported Delivery Inspection & Reporting.
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1. Upon delivery: Report visible damage immediately (note on delivery receipt)
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2. Within 7 days: Report missing or incorrect parts
Eligible Warranty Coverage
Important Exclusions
If Your Shipment Arrives Damaged
Inspect all cartons, roof sheets, frame components and hardware as soon as reasonably possible after delivery or collection. Photograph visible damage and the packaging, note the damage with the freight carrier where possible, and report missing, incorrect or visibly damaged components to us Delivery Inspection & Reporting. Please retain the affected components and packaging until the claim has been reviewed. Confirmed freight damage will be addressed with replacement components or another appropriate resolution.
Report freight damage →Help Protect Your Warranty Coverage
Correct installation, suitable foundations and timely reporting help us assess any issue fairly and efficiently.
Installation & Maintenance
Records & Reporting
A Clear Path from Claim to Resolution
Contact Our Team
Contact us through our online form, at info@carportsfactoryoutlet.ca or on +1 (888) 853-6133.
Provide Supporting Information
Send your order number, product model, purchase date, description, full installation photos, close-ups and anchoring photos.
Claim Assessment
Our team will review the evidence and may request further photographs, measurements, records or inspection of the component.
Resolution
If approved, we may repair the component, supply a replacement or equivalent component, or arrange another appropriate resolution.
Replacement Components Are Available
Approved warranty components are supplied without charge, including standard delivery within Canada. Expedited delivery, special handling and exceptional remote-area costs require prior approval. Replacement parts can also be purchased for most models, subject to availability. Replacement components may differ slightly in colour, finish or profile and do not restart or extend the original warranty period. Labour, dismantling and reinstallation are not included.
Request a replacement part →Eligibility, Limitations & Consumer Rights
These conditions define who is covered, what an approved claim includes and the responsibilities that remain with the customer.
Eligibility
Parts-Only Coverage
Common Warranty Questions
How long is the warranty?+
Eligible steel roof panels, wall panels and structural frame components are covered against rust perforation for 10 years from the original purchase date. Manufacturing defects in eligible materials and workmanship are covered for 12 months. The warranty applies only to the original purchaser and is subject to all terms on this page.
Is surface rust covered?+
No. The 10-year coverage applies only when corrosion has penetrated completely through an eligible steel component and created a hole. Surface rust, cosmetic corrosion, staining and corrosion around scratches, cut edges, drilled holes, welds, fasteners or damaged coatings are not covered.
Are manufacturing defects covered for 10 years?+
No. Eligible manufacturing defects in materials and workmanship are covered for 12 months from the original purchase date. The 10-year period applies specifically to eligible rust perforation.
What happens if a part is damaged during freight?+
Photograph the packaging and affected components, note visible damage with the carrier where possible and report the issue Delivery Inspection & Reporting. Retain the packaging and components until we complete our review. Confirmed freight damage will be addressed with replacement components or another appropriate resolution.
Does the warranty cover labour and installation costs?+
No. This is a parts-only limited warranty. It does not cover labour, dismantling, reinstallation, concrete, foundations, equipment hire, permits, engineering or other related expenses unless required by applicable law or agreed in writing.
Is weather damage covered?+
Damage caused by severe weather or by wind, snow, ice, hail or other loads exceeding the product's published ratings is not covered. Published ratings apply only when the carport is completely assembled, correctly anchored and installed in accordance with the supplied documentation.
Can I purchase replacement parts?+
Yes. Replacement parts can be purchased for most models, subject to availability.
Does the warranty transfer to a new owner?+
No. The warranty applies only to the original purchaser and is not transferable.
What information do I need for a warranty claim?+
Please provide your contact details, order number, product model, purchase date, a clear description, photographs of the complete carport and affected component, foundation and anchoring photographs, and any additional information reasonably requested by our team.
Does this warranty replace my legal consumer rights?+
No. This warranty provides contractual rights in addition to applicable Canadian federal, provincial or territorial consumer rights. Nothing in these terms excludes or limits a right or remedy that cannot legally be excluded.
Our Team Is Here to Help
Contact us for help with warranty coverage, replacement parts, freight damage or submitting a claim.