Refund policy

Last updated: August 21, 2026

We have a 14-day return policy, which means you have 14 days after receiving your carport to request a return.

Eligibility

To be eligible for a return, your item must be:

  • Unused and not installed or assembled.
  • In its original packaging, with all hardware, components, and parts included.
  • In resalable condition.
  • Accompanied by your receipt or proof of purchase.

Return shipping is the customer's responsibility. Because our carports ship via freight due to their size, return shipping costs can be significant — we recommend factoring this in before ordering, and reaching out to us with any sizing or fit questions before you buy. Original outbound shipping charges are strictly non-refundable.

How to Start a Return

To request a return, please contact us at info@carportsfactoryoutlet.ca  with your order number. Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions on how to ship your item back to the address below. Please note that items sent back without first requesting an RMA number will not be accepted.

Returns should be sent to:

Carports Factory Outlet Bay 7, 285121 Frontier Rd Rocky View County, Alberta, Canada T1X 0W1

Damages and Issues

Please inspect your order carefully upon delivery. If you notice any visible damage to the packaging, boxes, or pallets, you must explicitly write "Damaged" on the driver's delivery receipt (Bill of Lading) before signing. If any item arrives defective, damaged, or incorrect, you must contact us right away at info@carportsfactoryoutlet.ca  with photos of the issue so we can evaluate and make it right. Damaged or defective items are handled separately from standard returns and are not subject to return shipping costs."

Important Notice: Municipal Permits and Building Codes

Customers are solely responsible for checking local municipal, county, and building code requirements before purchasing. We do not provide engineering certifications or municipal permit documentation, and no refunds will be issued for issues related to permit approval, requirements, or refusals by a local authority. We strongly recommend confirming permit requirements with your municipality before placing an order.

Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Sale or clearance items
  • Gift cards
  • Items that have been installed, assembled, or exposed to weather
  • Items missing original packaging or hardware

Please contact us if you have questions about your specific item before purchasing.

Exchanges

The fastest way to get the right item is to return the one you have, and once that return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your returned item, we'll notify you whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@carportsfactoryoutlet.ca.