Privacy policy

Last updated: August 10, 2026

Carports Factory Outlet ("we," "us," or "our") operates this website and store, including all related content, features, tools, and services (the "Services"), to give you a smooth online shopping experience. Our Services are powered by Shopify.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. It is written to comply with Canada's federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy legislation, including Alberta’s Personal Information Protection Act (PIPA) and Quebec's Law 25.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs how we collect, process, and disclose your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

  • Contact details — name, billing and shipping address, phone number, email address
  • Financial information — payment card details, transaction and payment confirmation records
  • Account information — username, password, account preferences
  • Transaction information — items viewed, added to cart, purchased, returned, or exchanged
  • Communications — anything you share with us, e.g. customer support messages
  • Device information — IP address, browser type, network and device identifiers
  • Usage information — how you interact with and navigate our site

2. Where We Get This Information

  • Directly from you — when you create an account, place an order, or contact us
  • Automatically — through cookies and similar technologies as you use the site
  • From service providers — who help us operate the Services (e.g. Shopify, payment processors, shipping partners)
  • From partners or other third parties, where applicable

3. How We Use Your Information

  • To provide and improve the Services — processing orders and payments, arranging shipping, managing your account, handling returns and exchanges, and recommending products
  • Marketing — sending promotional emails or texts, and showing you relevant ads (you can opt out any time — see Section 7)
  • Security and fraud prevention — authenticating accounts and protecting against fraudulent or unsafe activity
  • Customer support — responding to inquiries and maintaining our relationship with you
  • Legal compliance — meeting our obligations under Canadian law, responding to lawful requests, and enforcing our policies

4. How We Disclose Your Information

We may share personal information with:

  • Shopify and other service providers who support payment processing, hosting, analytics, fulfillment, and customer support on our behalf
  • Marketing partners, in line with their own privacy policies — where required by law, you may opt out of this kind of sharing (see Section 7)
  • Third parties you direct us to, such as shipping carriers
  • A buyer or successor, in the event of a merger, sale, or similar business transaction
  • Authorities, where required to comply with the law or protect our legal rights

We do not sell your personal information.

5. Our Relationship with Shopify

Our Services are hosted on Shopify, which processes personal information to help us operate and improve the store. Shopify may also use aggregated data from your interactions with our store — alongside other Shopify merchants — to power features like fraud prevention and analytics. For details on how Shopify handles this data and your rights over it, see Shopify's Consumer Privacy Policy.

6. Third-Party Links

Our site may link to websites we don't control. We aren't responsible for the privacy practices of those sites — check their policies before sharing any information.

7. Your Rights and Choices

Under PIPEDA, Alberta's PIPA, and Quebec's Law 25 (if applicable to you), you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information, subject to legal or contractual limits
  • Withdraw consent to certain uses of your information, where consent was the basis for processing
  • Unsubscribe from marketing emails at any time via the link in any promotional message (you'll still receive essential order and account-related emails)

To exercise any of these rights, contact us using the details in Section 11. We may need to verify your identity before processing your request.

8. Children's Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of majority in their province of residence. If you believe a child has provided us with personal information, contact us and we'll delete it.

9. Data Security and Retention

No system is completely secure, and we can't guarantee perfect protection of information sent to us. We retain personal information only as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.

10. International Data Transfers

Because our Services are hosted on Shopify's infrastructure, your information may be processed or stored outside of Canada, including in the United States. Regardless of where it's processed, we take steps to ensure your information is handled consistently with this Policy and Canadian privacy law.

11. Contact Us & Complaints

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca). If you are a resident of Alberta, you may contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca). If you are a Quebec resident, you may contact the Commission d'accès à l'information du Québec.

Carports Factory Outlet 7-285121 Frontier Rd, Rocky View County, AB T1X 0W1, Canada Phone: +1 343-558-6574 Email: info@carportsfactoryoutlet.ca

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, if you're a Quebec resident, the Commission d'accès à l'information du Québec.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the revised version here and update the "Last updated" date above.